Résumé

Profile

Experienced digital product design leader with a proven track record of defining vision, strategy, and execution for successful consumer-facing digital products. Expertise in managing and mentoring design teams, driving innovation, and collaborating with engineering and product leadership to deliver exceptional user experiences. Passionate about leveraging technology to enhance the customer journey.

Employment History

Established and led the design research practice, defining strategy and processes for the enterprise’s digital product portfolio. Improved product decision-making and innovation by establishing design research cycles, user interviews, and usability studies. Led innovation workshops focused on new digital revenue, IoT, and AI opportunities.

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Led the design and implementation of a cloud-based system to automate the integration of live broadcast feeds with third-party advertising networks, enhancing the user experience for Prime Video customers. Managed a portfolio of 9 enterprise clients. Oversaw the monetization of 75+ new broadcast channels every month. Conducted validation tests and researched metrics.

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Managed a team of 4 UX Researchers focused on the company’s first-ever suite of SaaS products. Advised on the design of 3 integrated digital products, including a cross-platform permissions system, a self-service subscription payment portal, integrated sales and marketing tools, and a hardware installation mobile app.

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Managed a team of 5 UX engineers, designers, and tech writers, overseeing the design and development of 3 printers, 11 desktop software applications, 1 cloud service, and 4 native mobile apps. Led the design of a new universal firmware platform for OEM hardware, consolidating and modernizing 6 legacy systems, and significantly improving user experience. Directed a first-of-its-kind label creation mobile app and peripheral printer solution in just 8 months, winning the EC&M 2019 Product of the Year.

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EDUCATION